Terms and Conditions

1. Welcome to Norisa

These Terms and Conditions (the "Agreement") govern your access to and use of the Norisa digital fitness application, website, and related services (collectively, the "Product" or "Services"). The Product is owned and operated by Zentrio Limited OÜ, registry code 17125131, registered address at Harju maakond, Tallinn, Nõmme linnaosa, Liipri tn 1, 10917, Estonia ("Company", "We", "Our", or "Us").

By accessing or using the Product, you ("You", "Your", or "User") agree to be bound by this Agreement. If you do not agree to these terms, you must not access or use the Product.

2. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into this Agreement by reference. By using the Product, you consent to the collection and processing of your data as described in the Privacy Policy in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

3. Product Description

Norisa provides digital fitness programs, including workout video content, exercise plans, and related digital materials delivered through our web application. All content is delivered digitally and is accessible immediately upon purchase.

4. Pricing and Payment

All prices are displayed in the currency indicated at checkout and include applicable taxes. Prices may vary by region and are subject to change. Payment is processed securely through our third-party payment processor (Stripe). By providing payment information, you confirm that you are authorized to use the payment method provided.

For subscription services, you authorize us to charge your payment method on a recurring basis at the applicable subscription rate until you cancel. Subscription fees are billed in advance of each billing period.

5. Subscriptions and Automatic Renewal

If you purchase a subscription, it will automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel your subscription at any time by contacting us at info@norisa.fr. Upon cancellation, you will retain access to the Product until the end of your current billing period. No refunds will be provided for partial billing periods already paid.

Deleting the application or your account does not automatically cancel your subscription. You must actively cancel your subscription to stop future charges.

6. Right of Withdrawal

In accordance with Article L221-18 of the French Consumer Code and EU Directive 2011/83/EU, you have the right to withdraw from this contract within 14 days without giving any reason. Withdrawal Period: The withdrawal period expires 14 days from the day of the conclusion of the contract (i.e., the date of purchase).

How to Exercise Your Right of Withdrawal: To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement. You may use the model withdrawal form provided at the end of these Terms, but it is not obligatory. You can send your withdrawal request to:

Zentrio Limited OÜ

Harju maakond, Tallinn, Nõmme linnaosa, Liipri tn 1, 10917, Estonia

Email: info@norisa.fr

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal: If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction.

7. Refund Policy

You are entitled to a full refund if you exercise your right of withdrawal within 14 days of purchase as described in Section 6 above.

After the 14-day withdrawal period has expired, refunds are only available in cases where the Product does not conform to the legal guarantee of conformity (see Section 8 below) or in cases of technical issues preventing access to the Product. If you experience technical issues, please contact us at info@norisa.fr.

Refunds are processed to the original payment method within 14 days of approval.

8. Legal Guarantee of Conformity

In accordance with Articles L224-25-12 to L224-25-26 of the French Consumer Code, you benefit from a legal guarantee of conformity for digital content and digital services.

The trader is liable for any lack of conformity appearing within two years of supply. If the digital content does not conform, you are entitled to have it brought into conformity free of charge. If this is not possible or not done within a reasonable time, you may obtain a price reduction or full refund. To exercise this right, contact us at info@norisa.fr.

9. Cancellation of Subscription

You may cancel your subscription at any time by emailing info@norisa.fr. Upon cancellation, you will continue to have access to the Product until the end of your current billing period. No further charges will be made after the current billing period ends.

10. Health Disclaimer

IMPORTANT: The Product is for informational and educational purposes only and does not constitute medical advice.

Before beginning any fitness program, you should consult with a qualified healthcare provider. The Company is not a medical organization and does not provide medical advice, diagnosis, or treatment. You acknowledge that any physical activity carries inherent risks, and you assume full responsibility for your health and safety when using the Product. The Product is not intended to diagnose, treat, cure, or prevent any disease or health condition. If you have any pre-existing medical conditions, injuries, or health concerns, consult your doctor before using the Product.

11. User Responsibilities

You agree to: (a) provide accurate and complete information when creating an account; (b) maintain the confidentiality of your account credentials; (c) use the Product only for personal, non-commercial purposes; (d) not share, distribute, or resell access to the Product; (e) not attempt to circumvent any security features; (f) comply with all applicable laws and regulations.

12. Intellectual Property

All content within the Product, including but not limited to videos, images, text, graphics, logos, and software, is the property of Zentrio Limited OÜ or its licensors and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Product for personal purposes only.

13. Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, arising from or related to your use of the Product.

Our total aggregate liability for any claims arising from this Agreement or your use of the Product shall not exceed the total amount paid by you in the 12 months preceding the claim.

Nothing in this Agreement shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

14. Modifications to the Agreement

We reserve the right to modify this Agreement at any time. Changes will be effective upon posting to the Product. Your continued use of the Product after changes are posted constitutes acceptance of the modified Agreement.

15. Termination

We may terminate or suspend your access to the Product at any time for violation of these Terms. Upon termination, your right to use the Product ceases immediately.

16. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Estonia, without regard to conflict of law principles.

Nothing in this Agreement affects your statutory rights as a consumer under the mandatory consumer protection provisions of the law of the country in which you reside, including the protections afforded under EU consumer law.

The European Commission provides an online dispute resolution platform at: https://ec.europa.eu/consumers/odr

Before initiating any legal proceedings, we encourage you to contact us at info@norisa.fr to attempt to resolve any dispute informally.

17. Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Contact Information

For questions or requests regarding this Agreement, contact us:

Zentrio Limited OÜ

Harju maakond, Tallinn, Nõmme linnaosa, Liipri tn 1, 10917, Estonia

Email: info@norisa.fr

Registry Code: 17125131

Annex: Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

MODEL WITHDRAWAL FORM

To: Zentrio Limited OÜ, Harju maakond, Tallinn, Nõmme linnaosa, Liipri tn 1, 10917, Estonia, Email: info@norisa.fr

I hereby give notice that I withdraw from my contract for the provision of the following digital service: Norisa fitness program

Ordered on: _____________

Name: _____________

Address: _____________

Email used for purchase: _____________

Date: _____________

Signature (if on paper): _____________